What to do in case of an insurance event?

• Considering the 24/7 operation of the insurance claims hotline, immediately inform the insurer about the incident.
• Call and report the incident to the relevant government authority.
• Do not move the vehicle from the scene or leave the location without coordinating with a representative of the Insurance Company.
  
  

To settle an insurance claim, the following documents must be submitted:

• A written statement from the policyholder about the insurance event
• Identity documents of the policyholder, driver's license of the person operating the insured vehicle, and the vehicle registration certificate (technical passport)
• A document issued by the relevant government authority
• In cases where compensation is paid to a third party under liability insurance contracts, documents related to the third party are required
  

Depending on the circumstances of the case, additional documents may be requested.

Insurance cases hotline: *7000
MIA: 102

MES: 112